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  • I wonder if when they create these "no hassle" happy commercials if they secretly know they are actually not going to live up to it at the store level? Phone isn't working, numerous issues. It's not an expensive smart phone. How much hassle could this be to get the situation fixed? Yeah. Well not only could they not help be on ANY level, they insinuated it was my fault because I picked this phone. And I quote, "Why didn't you pick another phone besides this one?" If the phone is that bad, why do you carry it in the first place?!?!? So now I have to go thru the manufacturer because they don't insure these phones. G'head, ask me if any of this was explained at the time of purchase... Nope. These are actually simple fixes: customer thinks product you sold them is rubbish, make it right right there instead of shuffling it off to someone else. With everything going on between every other competitor offering to pay cancellation fees to switch I assumed a business would do everything it could to retain every customer.... But I suppose they would tell me how that was actually my fault too for assuming. My bad Sprint. Sorry.
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