I had concerns about my daughter's A/C--was it really cooling as well as it should? Roman came by at our convenience, Saturday afternoon, and checked it out thoroughly--climbed through the hot, cramped attic to inspect the ducts, checked out each register for temperature and flow, and concluded that it's about as good as it can be in a sixty-year-old house. He recommended better attic insulation, and better flow control at each register. He spent probably two hours with us checking the system and discussing alternatives. The cost--a handshake, and a request that if I needed further service to call him. Can't beat that for old-school service and care.