A lot of people say this place isn't that amazing. I think it has really good food. It is one of my favorite places on State St. to get some quick chow. I usually get a burger there, but I have also gotten other sandwiches. Good fries too (spicy ones are the best).
The service is the only reason that it isn't five stars. You do have to go get your own food and order it at the counter, but that doesn't bother me that much. You also have to get your own water, which is annoying if you are at the outdoor seating. Overall though, the counter service and bussing service is really good.
The outdoor seating is really nice. There is usually somebody singing or making music outside, which adds the atmosphere. The indoor seating is pretty good too. There is artwork on the walls from local artists and it is usually decent.
Overall, 4 stars for good food and good atmosphere.