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  • I don't understand how a human being with 2 ears that work perfectly fine cannot get an order correct. I place an order with "Alaina or Alana" it's completely wrong and I was given no receipt! So I call and speak to Jamie the store supervisor/manager who has the absolute worst guest resolution skills EVER!! I call and tell the manager Jamie my order is wrong and would like it refunded, she thinks that I was lying and asked me to drive back up to Panera bread with the entire order as I was given no receipt to PROVE that I was even there!! She never offered to replace my meal not one time!! I eat at Panera breads all over the country and this location and staff are beyond the worst ever in life!! Poor customer service skills like this example given is why people in the food and beverage industry have the stigma of being stupid people!! All she had to do was replace my pick 2, offer a smoothie or dessert on the house and all would have ended well, but no, I drove to Panera twice that day and I will not be driving back to a Panera anytime because of Jamie and Alaina!! These girls need to be working in the dish room, NOT WITH CUSTOMERS!!!
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