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  • I came to this location to see what could be done about a custom engraved charm I bought online. After receiving, the font was messed up and I wanted to get the charm replaced for my mother in law for Christmas. Customer service told me the quickest way would be to go to my nearest location. After speaking with Laura, the store manager she told me that the item was not defective and there was nothing she could do. She said if she sent it back to the vendor they would charge her because it wasn't "defective". No it wasn't "defective" but the font was messed up on the front of the charm and it wasn't something I wanted to give as a gift. She assured me that the piece was "so cute!", well that's wonderful and all, but it wasn't a quality piece that I wanted someone to receive from me. Btw the manager, Jesse at fashion show gladly exchanged for me.
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