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| - UPDATE: After a great deal of persistent on our parts, the company provided a 15% refund which we finally received more than a year after the original move date. That is not enough to repair/ replace the pieces that were damaged in the move but it is better than nothing.
Original Post:
Terrible service.
I had used them once before and aside from the guys being late, it went fairly well. This time was the complete opposite. They showed up late again, this time in a rented truck (not their own, like promised in their bogus "guarantee") that was 17 feet (not the 26 feet promised) with one experienced mover and one guy that was on his first day (not a guess, he told us this and also did not bring gloves so after cutting his hand, I had to give him a pair) and obviously did not know what he was doing (clearly not "professionally-trained employees" as promised). Items were dropped off the truck, dropped onto other items, banged against walls, slid across hardwood floors, etc. They also spent a great deal of time packing, unpacking, and repacking the truck to try to make things fit, clearly would not have been an issue with the larger truck that was promised to us. In addition to that, they did not take my patio furniture and bicycle because they apparently would not fit in the truck. They failed to inform me of that though and by the time I went back to check on them, my bike had been stolen.
After many calls to complain that day, Eric at Moving Simplified, offered a small discount at the time and ensured that he would "make things right." He said he has repair people that can work on our furniture, walls, floors, etc but will simply not get back to us to schedule anything. We still have broken furniture, some of which is not even usable in its current state, scraped walls and floors, etc all in our new house. This was at the beginning of June. Since then we have had limited communication as he will not respond to emails. When I can get him on the phone he ensures me that he will go back to the email I sent with all of the damages and respond that day. After two months of this, with yesterday being the last time I was promised a response, I have to now warn people to stay away from this company. The prices may be lower than the bigger moving companies but it is for a reason. Do yourself a favor and spend the extra little bit to deal with professionals.
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