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  • Let me start by saying I am usually a big fan of the Cheesecake Factory. Despite the super crowded tables, I enjoy the food and the atmosphere. The service is never great, but that is something I have come to terms with. However, the Cheesecake Factory on the South Side had particularly TERRIBLE service when I went this weekend on Sunday night. It wasn't terribly busy, and we were seated right away (party of two). After being seated, we were not approached for an entire ten minutes. We were beginning to think they forgot about us, but were glad when the waitress came. She took our drink orders (just water) and we asked for bread, and then we didn't see her for another ten minutes at least. When she came back, she brought two waters but no bread, claiming that there wasn't any ready despite all of the tables around us receiving bread continuously from their respective waiters/waitresses. She refused to take our orders when she dropped the drinks off, so we had to wait. She came back around five-ten minutes later, and without bread again. She finally took our orders. About ten minutes after that, she came back and asked what we ordered again, because she "was confused" and got things mixed up. At this time, we decided to ask another waitress for bread, who brought it out within two minutes. A little bit later, our waitress came back, still claimed no bread had been made (despite us having received some, but not from her), and asked us if we had seen a credit card or any receipts lying around or under our table. She insisted we look under our table. Apparently she had lost the credit card and receipt of one of the tables she was waiting on. When the food came out, it was perfect and we were very pleased with that. Throughout the entire meal, she did not refill out waters once, she brought us no bread, and when I asked her to box my food, she never brought it back. Overall she was the worst waitress I have ever had and I cannot believe that the Cheesecake Factory has her working there. She is a disgrace to the restaurant. I will probably not return because I am so infuriated with how we were treated. We asked to speak to a manager and were told that there was not a manager present. I will likely try calling to inform them.
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