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| - THEY NEED TO BE CLOSED ASAP.
Jan 22nd my Husband and I decided to surprise our 3 kids (3y, 6y, 13y kids) with a puppy companion. We went into Petland Henderson, NV 510 Marks Street, Suite #120, Henderson NV 89014 - 702-945-0540. We purchased our bulldog puppy at 10 weeks old, named him Brutus. We all fell in love, he was clam and sleepy and cuddly. Little did we know he was dying.
2 days after purchase we took Brutus to their recommended Vet (Black Mtn VCA in Henderson) and they kept Brutus for 2 days in their hospital. The day I picked Brutus up they said everything was fine and he was just dehydrated. So we went home. He was not as active as a normal puppy but we thought he was just well behaved and we got lucky. At 12 weeks we took Brutus to our Vet (Inspirada Animal Hospital, Dr Evans) for his shots. Dr Evans pulled his records from VCA and immediately called us with bad news that he thought his numbers were high and he could have Renal Dysplasia. Petland did not seem concerned and referred us to their Warranty company (Solution.pet) who have been a nightmare to work with. Ive been working with Amanda Copeland and TJ Rosebush at Soultions.pet 877-658-5155. tj@solutions.pet & amanda@solutions.pet.
After 4 months of testing and Dr's saying that Brutus needs a specialist, no one would come forward and give us a diagnosis. Brutus has had an ultrasound, multiple blood test and urine analysis' done and they come back showing obvious signs of Kidney issues. Solutions.pet said unless they have an official diagnosis that Brutus has a congenital defect, they will not do anything. At this point we are heart broken that our new puppy is dying an we have to pay Petland $5,000. not to mention the heartbreak from my 3 kids once they find out.
Solutions.pet offered us new companion and we can keep Brutus but neither one would have a warranty and they would close our case. This isn't a new car that you can just swap out, its a living animal that deserves better. He didn't ask for this and neither did we. So we declined and I started getting opinions from Attorney's as to what I should do. Solutions.pet said once we have the official diagnosis they would give a full refund and let Brutus live out his final days with us, which is going to be costly to keep him comfortable, however we agreed too if they would give us a full refund.
So, we got the official diagnosis from Warm Hearts Animal Hospital last week and forwarded it to Solutions.pet. There resolution is $3500 refund or a new companion, and they were rude stating this was the ONLY solution. We do not feel its fair for a business to sell a Puppy that has a congenital defect and then expect the new owners to take on that financial burden when we thought we bought a healthy puppy.
This has been the longest 6mo of our lives and its been expensive to care for Brutus as he soils his bed every 30min, doesn't act like a normal 7mo old puppy, doesn't eat most the time, vomits constantly, his shots were delayed and now we have to pay for those, etc etc. The medication for his condition is coming next as well as the cost to Euthanize once his quality of life decreases. We think its only fair that they refund the entire amount paid for the dying dog they sold us. The refuse.
This is inhumane, awful business ethics, rude customer service, and just plain unfair to the customer who walks into their place of business expecting a healthy puppy. We will never buy from another pet store chain, especially Petland, and we will see to it that they receive very poor reviews, are reported to the Board of Vets and BBB, and we will fight for this case as long as it takes, cause its NOT FAIR. We are hoping that by contact Channel 13 we can get the case closed as quickly and fairly as possible with our requested full refund paid to Petland in the amt of $5,006.16. Everyone needs to know they should not buy from Petland, its been a very sad and devastating experience.
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