| rev:text
| - Dealfind has an F rating from the Better Business Bureau: 848 complaints filed against business; Failure to respond to 425 complaints filed against business; 31 complaints filed against business that were not resolved; Business has failed to resolve underlying cause(s) of a pattern of complaints.
I placed an order three months ago, and still haven't received it. I contacted them numerous times, and they continued to ask me to wait. It was a Christmas gift for my mother, and Christmas has gone and past. I have asked for a refund for the $11, and they are refusing to give it to me. 3 months I have waited, and they haven't made any effort to make the situation better. I am disgusted with their unprofessionalism. It was something small and perhaps unimportant, but it was something sweet that my mother had always wanted. Too bad I couldn't give it to her. Dealfind is just keeping my money and giving nothing in return. I have made the mistake of ordering items from Dealfind in the past also, and their delivery time has always been slow but this is disgusting.
I have also changed my settings so I won't receive any of their emails, but I still receive two emails a day for their sub-par products.
This is the email I sent to Dealfind:
I made the following purchase on September 27, 2013. As of today, December 22, I still have not received the item. I contacted customer service, and in the response I was asked to wait an additional three weeks to receive the delivery. I have waited an additional three weeks, and still have not received my delivery. I want to express how incredibly upset I am - upset is no longer the correct word for my feelings. I am genuinely disgusted by this. It may seem like something small to all of you, but this item was something my mother always talked about wanting. I ordered it three months before Christmas because I wanted to be safe and ensure delivery. Now it seems very clear that I now have to go shopping during the holiday rush to buy her a replacement. I have waited almost three months in total now, and I can only describe this as totally unprofessional. I am sorry that I made another purchase through Dealfind after this fiasco.
I require a full refund for this item, including the price I paid for shipping. This process has been an insult to a customer who gave you money, and received nothing in return. If this item does come (and I seriously doubt it ever will) I will send it back to you only if Dealfind provides the shipping. I will not spend one solitary cent on this nonsense.
I am prepared to open a Better Bureau Complaint against your company. Again, you may feel this is but a small problem, but your unprofessionalism has truly insulted me and negatively impacted my Christmas.
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