Called to make an appointment and it sounded like a cell phone voicemail. I left a message and no one called me back. I called again 5 days later and no answer again. But I did get a text message stating to text her. I have never heard of a spa or massage place doing this. I asked to make an appointment and she never texted back. That was over a week ago. This place has horrible customer service and I don't see how they are still open. I did have a groupon but she didn't know that yet because I couldn't even make an appointment. It's also sad that she's the owner's wife and she still treats customers this way. Glad I read the other reviews on yelp and on FB. I got a refund through groupon. Shouldn't ever be this hard to make an appointment. Shame shame! I also find it funny that 18 reviews are not recommended because most of them are friends or they are employees there!!! Sketchy!