I know I already asked if you can give zero stars but why not!!.. A DVN Lexus E- commerce guy contacted me so I forwarded the large detailed letter to him. Eventually I did get a call back from a customer care person at the dealership. Basically passed the buck to Lexus Canada regarding the car part price. "we don't set the prices for parts" Yes but of course that does not explain all the other issues which were well within your responsibility. Basically just got an apology and that they are working to improve. I even had to re iterate what is in the letter so this call back brought zero satisfaction. Considering what they charge per hour for service I am kinda shocked at how cavalier they are. Hey whatever, prob is that DVNL and other dealers are owned by the same company so you will need to got a bit farther to avoid their crazy rates and parts price.