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  • I went to this office last week for blood work. I have good insurance and my co-pays for labs are usually $5-10. Upon my check in they stated I would need to pay $75! When I explained that I have insurance and my copays are normally 5 to 10 they simply said 'this is an estimated amount you may owe'. I left and called my insurance company who proceeded to tell me my copays are $5!! I went back to this lab today to complete the ordered bloodwork. Again they said that it would be 75. No one could explain it except that it was like a temporary charge. Since I had already visited once and was ready to get the blood draw overwith, I went ahead. I gave them my Healthcare spending account card to deduct the money and that if there was an issue I would have my insurance company take it up with them. All this after I asked them to call the 'provider number' listed on my insurance card for verification. They stated 'We can't call them'. So, I did have the bloodwork. The staff was not friendly or remotely concerned about solving this issue. I may regret this but it's done. I DO NOT RECOMMEND THIS QUEST and will speak to my MD and insurance company about this. If anyone can give me a better explanation of why this is their procedure and attitude, I am interested in hearing more than 'we cant' and 'this is how our system does it'.
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