There are multiple vets here (at least 3 that I've seen). Dr. Wells is amazing, and I would still take my dogs here if he was the only vet. His explanations are easy to understand, he tells you your options, including what is best for your pet and your wallet, and he doesn't forget about you once you're in the exam room (if there's a delay he'll send a tech to let you know).
Unfortunately I can't say the same for the other two vets. They usually get you into an exam room quickly, but from then, it can take 20 minutes before you see anyone else. Once it took 45 minutes for a rabies vaccination. The last time I went, a vet was gossiping with one of the receptionists about how they were referring clients somewhere and that other location should be grateful. It took almost 15 minutes for me to get into an exam room (no one else was waiting; two exam doors were open and empty). When the vet came in to see me, she apologized for being late and said there had been a "cat emergency." While this may have been true earlier in the day, it certainly was not the reason she was late since I had seen and heard her conversation with the receptionist.