Unfortunately I did not have a very good experience at this Panera. For starters, I had to wait close to 30 minutes to receive my salad (not horrible given the busy location) While waiting I overheard a staff member say to another "If people get mad I just tell them sorry and that they have to wait. I'm not sure what else they want me to do". You might want to get your employees to have those types of conversations elsewhere and not within earshot of customers. It's about taking ownership for the business you work for. During my waiting I also saw several people bring orders back that had issues, missing things, dirty utensils ect. On top of all of this, my salad had no dressing and I did not have time to go back. When I called they said they would put me in the customer log to get a free salad and the gentleman was nice on the phone but I unfortunately will not be back. I really thought this would be a quick option for me near my work :(