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| - I'm writing this review in the hopes that anyone considering spending their hard earned dollars here thinks twice.
I brought my Chrysler Sebring into Gio's because a mile high parking lot speedbump assaulted my front bumper. I also needed a new rear bumper due to a hit & run from an Audi driving NASCAR wannabe Scottsdale douche.
My first impression of Gio's was that it was definitely "low budget" due to the shack-like atmosphere & the complete lack of air conditioning in August. Instead of "judging the book by it's cover", I allowed the positive Yelp reviews to persuade me into believing I could get quality work here. #BigMistake
They quoted me $550 for new front and rear bumpers. They also quoted me a two day turn around time. Brought the car in on Thursday, can come back to get it on Saturday. As I'm paying for this out of my own pocket & not with the help of any insurance, I was not intending to rent a car to add to this expense. I'm thinking- I can kick around the house for two days...sure it's an inconvenience but I'll live.
I give a $140 cash deposit for parts and to my dismay- they don't have a shuttle or anyone really to drive you home. So I spent $10 to get a cab back home.
Saturday morning comes & I get a call from the woman at Gio's. I'm expecting her to say "Your car's all ready for pickup!" but instead she says "There was a problem with your paint job and we have to start ALL OVER. We need an additional two days to complete the job."
WHAT!?
When I pushed her for an explanation, she tells me the "chemicals" caused the paint to bubble. and "it happens sometimes with CHEMICALS".
I had made a gaggle of weekend plans by this time and had to break down & rent a car. There's $150 in addition to the $550 in repairs to Gio's. I was LIVID.
So Monday rolls around and I call Gio's at around 10am to check the status of my car, which they've now had for four days. I get a vague answer from the woman who works there "it's in the paint room & no one can go in there. Let me have someone check & call you back."
Cut to three hours later and still no word from Gio's. I hop in the rental car and drive the shop to demand answers. "Oh no one called you back?" the woman asks cluelessly. My car was not even on site. I found out that Gio's didn't do the work at the location they do business out of. They took my car to some other location to fix it. What the #$^& kind of ghetto operation are they running down there?
Anyway, she makes a call & tells me the car will be ready by the time they close which is 6pm. What a coincidence. My rental car is due back at 6pm. It's 1:30pm so I have no choice at this point but to go home & wait.
Well wouldn't you know it, 5:30 comes and NO CALL FROM GIO'S.
Time to drive down there & raise h#$%&.
My car is STILL not there. The woman makes another phone call & claims the person who is DRIVING MY CAR BACK TO THEIR SHOP is stuck in traffic.
My rental car has to be back in 20 minutes. I demand one of the workers follow me to Enterprise to drop the car off (since they lack a real "shuttle service" for these instances) and bring me back to Gio's.
Fast forward to after 6:30 (they're supposed to close at 6) some hillbilly comes driving up in my Sebring. I'm told to "be careful" because after two days, "the paint STILL might not be all the way dry". It takes every ounce of my being not to start knocking things over, shout profanities, & trash the place upon hearing this.
Appearances are deceiving- my car LOOKS perfect at first. I pay the rest of the repair cost, the woman from Gio's gives me a coupon for a free detailing service "for the inconvenience", she asks me NOT to write a bad review on Yelp (she knew Yelp was how I was referred to Gio's and that the positive reviews swayed me), and I'm on my way.
Less than a week later, my brand new front bumper is FALLING OFF. It doesn't appear to be fully bolted on AT ALL. To say I was furious would be the world's biggest understatement. I could hear the undercarriage of the bumper scraping speedbumps because of how low it was hanging.
2 days later I'm back. I showed them the failing bumper & demanded they fix the car correctly and call me when it was done. I was pretty abrupt but tried not to say much as I knew I'd lose my cool.
Three hours later my car is ready. I get the keys from the woman (Sorry, I never got her name) and she tells me "when you hit something, it caused the bumper to come loose". Um, excuse me? I didn't hit ANYTHING. The bumper is loose because Gio's sucks & does shoddy work. She proceeds to tell me there's a bump under there that wasn't there after they fixed it. Um, probably because it was hanging off & hitting bumpy roads & speedbumps as I drove for 2 days? Bottom line- Had it been installed properly the 1st time, we wouldn't be having this discussion.
So basically Gio's tried to blame ME for their failure- which was one of many at this point. Two words- NEVER.AGAIN.
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