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  • I usually love Hero Burgers so I was very excited to see that there was one when I was going to meeting at King and Bathurst. I ordered my favourite, a turkey burger. Never had any problems. This is a new franchise and the staff seemed very disengaged. My burger came and I took a few bites and looked down at it and realized it was raw in the center! Being 13 weeks pregnant I was disgusted and upset even more. I walked up to an employee and brought him my burger and he commented that is how their turkey looks but he will make me a new one. I know what raw turkey looks like and he was just afraid the pregnant lady was going to go ballistic. He offered to make me a new one which I had no time to eat as I had to run to my meeting. So there is a waste of $12.50 and hopefully not a case of salmonella. If that occurs, I will be ballistic. So disappointed today with my burger. Franchises should really train staff so as to keep the quality up.
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