I love, love, love the bulk bins. Those, plus some hard to find items make me shop here at least one or two times a month even though the service is horrible.
If you ask someone stocking shelves where an item is they act like it's a huge interruption to their day. If you expect a cashier to ring up your order it's a huge interruption to their day. They announce umpteen times that "the store will be closing in 30 minutes, 25 minutes, 20 minutes....."
But, they know they have me suckered for their bulk bins and can continue to treat customers poorly. Imagine how well they could do if they didn't have such a piss poor attitude towards customer service.