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  • I had scheduled an appointment for my daughter who needed to be seen for possible seizures. We had the office call back the day of the appointment to reschedule, because whoever first scheduled the appointment made for 5 pm, which was "after-hours". Ok, fine. We rescheduled for the next day at 4:10 pm. The day of the appointment I had called at 3:15 to confirm our appointment time/day since I had rearranged my work schedule to make it there at scheduled 4:10 time. She said, "yes, we'll see you then". We arrived at 4 pm, and as I signed in I was told that the doctor we were to see was over an hour behind!! I said that I had just called less than an hour ago, why was I not notified then, or why had no one called me since they have my cell phone number, to push back the appointment?! I got no answer. After complaining that I had left work early, can I just come back in 40 minutes since they are so behind- and I was told no, I couldn't leave and come back??!! The front desk staff seemed extremely incapable of any sort of "customer/patient" service. I told them we will not be waiting, and I will take my children to another doctors office with a competent front office, and a staff that can care for their patience properly.
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