| rev:text
| - Wow, that was the most upfront bizarrely corrupt experience I've had in a LONG time!! We went here and asked how long the wait was and was told "It's a 25 minute wait, or you could tip us and get seated now." Confused, my husband and I stepped aside saying "did she just say that?" So I went back to clarify... Yep! The hostess confirmed that if I gave her gratuity, I could get seated immediately, otherwise it was a wait. Needless to say, we completely left the SLS and went somewhere else to eat. - 11/01/2014
---- Update on what we are now calling "The Griddle Incident" ----
After this example of the 'inhospitable approach to the hospitality industry,' I was quickly contacted by two managers who saw this review. I can only imagine how much they have on their hands with the opening of restaurants in the newest casino on the Vegas strip let alone having to deal with deceitful employees. But, they took the time to reach out to me and apologize for their employee's behavior. Our conversation lead them to do more research into what happened and they reviewed the video tapes of their hostesses. It turned out two girls were trying this same approach with everyone. They were quickly let go... and rightfully so.
In what I am interpreting as a further example of this employee's ethics, an anonymous Yelp account was created to send me what may have been a heavily substance induced message. At first, the random 'Yelper' claimed to be another customer of the venue, then changed to telling me I 'misheard' the situation that my husband and I both witnessed (I guess we both need our ears checked), then they proceeded to shame me for 'getting two people fired.' (That's weird, how would some random customer know this much about the inner workings of the Griddle?)
To this situation, and people who cannot take any personal responsibility for their actions in general, I have this to say... because it apparently needs to be said for a large portion of our population:
If you cheat on your boyfriend... it's not the fault of the person who exposed you leading him to break up with you.
If you make a habit of running around kicking small children, it's not the kids fault when you're hauled off to jail because he told someone what you were doing.
AND FINALLY... If you are screwing over customers and the company you work for, it is not the fault of a Yelp reviewer when you get fired.
In the end, the managers invited us to a great night/day at the SLS to try the Griddle again, and it was a great experience! The food was outstanding with portions large enough to feed a small community. Seriously, I don't think we will need to eat for a few weeks as a result. My husband got the ridiculously good, vanilla hinted, French toast which quickly put my 2013 soggy French toast breakfast in bed attempt to shame. That stuff alone will probably result in consistent early morning cravings.
We recommend the Griddle as a great spot for middle of the night grub (open at 11pm-4pm) and breakfast! On this visit, we decided it was only appropriate to give our waitress an elaborate tip because of her GOOD SERVICE AND ETHICS, not for manipulating the customer!
- 11/26/2014
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