After my initial review, I was contacted by NYPD Corporate Office. A very sincere apology was made along with a promise to investigate the reason for food leaving their restaurant that not only didn't meet my standards, but the standards of the restaurant itself.
The very next day I was contacted by the manager of the 83rd and Union Hills restaurant. He too, apologized sincerely and asked that I give them another chance.
I also received a refund for my meal. This was not asked for or expected, but it was very much appreciated. Because of my experience at other locations and mostly because of the very professional and sincere way NYPD handled this situation... They've earned back my business!