We tried to rent a car today and had the worst customer experience. The first Avis employee we talked to was unwilling to help and directed us to sit on a bench and book the car online rather than helping us with the booking. We were able to book the car with an Avis rep over the phone, and then walk up to the counter to check-in. My husband asked to speak to the manager. When the manager came out he explained to him that this is a busy time of day (we were the only people there) and that is why we had received such poor customer service. He also said they only had so many cars and that is why reserving online is so important. This would make sense if you were booking ahead of time. As we were leaving he said "thank you, thanks that was fun." This rude and considering remark sealed the deal and we will not rent from Avis again.