Called them Monday evening and they said that they could come out Tuesday to give an estimate. Juan came out, he is also the owner. He is EXTREMELY nice, soft spoken, not pushy like so many people here in town. I called him later that evening after having another company out for an estimate. Juan was just barely cheaper than the others, but definitely reasonable. Now it is Thursday, the glass was installed by Juan and I would definitely use him again AND I would recommend him to anyone else that needs a glass replaced. Mine was a cracked window so wasn't so much an emergency. But if you want a great company with great people, this is the company for you.