Wow! these two negative reviews are very powerful! I, however, had a good experience. We did a walk through on a Friday and I said, "the carpet in the entryway is a little dirty". Tuesday, I had carpet cleaners and the space sparkles. They hadn't given me mailbox keys - they were in the mail the next day. I currently pay with paylease - I don't care if it's $5 (i'm only paying $3 now). It puts an end to the hassle of "getting a payment somewhere on time". Depends on your point of view. I am moving from a property where the A/C doesn't work, didn't work when I signed the lease and the owner won't allow property management to fix it (so THEY say). If you've ever been really abused by a property management firm, you might be glad to be with Associa.