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  • Arrived in Phoenix very late at night, and were tired/beat/sleepy. No line, super friendly staff, mentioned AAA and the man (AJ) behind the counter upgraded us from what my husband had reserved to a Cadillac SUV with 26 miles on it. It's pretty sweet. Watched the girl at the counter next to our agent get berated by an incredibly rude German man who had reserved two cars and wanted to bitch at her about lack of convertible and not the right class of the BMW he wanted. The girl was so generous, offering for him to go down and pick any vehicle, and he still gave her crap. What a douche. Anyway, we had a great experience, and I'll rent from Sixt again. especially now that I know it isn't pronounced "Six-Tee." __________________________________________________ Edit after returning the car: We had to rush like hell to get back to the airport in time for our flight. We were five hours away from Phoenix, and filled up on I-10 at the dairy queen/"the Thing" exit. We used a little less than a quarter of a tank to get back. We followed the directions to the Rental Car Center instead of getting off at the Airport Exit. Looking around everywhere for a gas station - we realized that we had to give up and return the car. When we dropped it off, the kid told us that it was $9 a gallon for not returning the tank full. That disappointed me, since we didn't know that fact. I think the guy didn't tell us when we picked it up that it would be $9 a gallon because it was like 1am and we were tired and we told him we'd return it full. We usually always do. We thought about taking the car back out by my husband said we'd just have to eat it, or miss our flight. And he was right ... if we went and looked for gas, we would have missed our flight even though we were there more than 2 hours in advance (Thanks, TSA for having 1 person on duty and a line on the Friday night of Spring Break in College Town). So while I'm disappointed about the consequences of the gas fee, I'll put this out there to let other people know to expect that. Return your car full. This was overall a really great rental experience. And we put a lot of miles on that car, and we totally enjoyed the Southwest.
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