During an inspection, it was determined that our CONDUIT that housed the wires leading to our main electrical box was rotted and needed replacing. I called and spoke with a Jennifer (extremely helpful) and she assigned a technician to come to my house and provide an estimate.
My technician was Eric Mabry and he was not only extremely professional, he was extremely nice and did a great job of explaining everything that needed to be done. It should also be mentioned that before the technician even showed up, I received an email explaining Eric's background and experience. I thought was a nice touch. But once he arrived he assessed what needed to be done, gave me timeline, explained my quote/bid and set an expectation for the overall project.
Once the work was completed, I was told by APS that a permit with the city of Scottsdale would be needed to confirm the work was done correctly before they could turn the power back on. I was able to call my technician Eric on the phone, who subsequently got me in touch with the owner (I think his name was Sean) of the company AFTER HOURS to get the necessary info for the permit. Who does that anymore?? The inspector with the city of Scottsdale came out and gave the job an A+ rating. Doesn't get much better than that.
They truly went above and beyond and I'll be calling them again with any electrical needs.
Thanks Mr Electric!!