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| - If I could award 10 stars I would. Companies like Thunderbird Pools make me realize service like this extremely rare. To say this is as "good as it gets" is truly an understatement.
Before signing with Thunderbird, my husband and I spoke with Dolphin, Shasta, Presidential and Paddock. Within 15 minutes of meeting Cohl (the owner) we were sold - I work in new construction sales so I know when someone's phoning it in, but Cohl was so honest, knowledgeable and thorough that I knew immediately Thunderbird was the right choice. He came by the house, took measurements, and actually designed a 3D mockup on the spot, incorporating features we hadn't even considered. I know most pool builders use similar software these days but other companies took up to a week to get back to us and their designs looked boring and outdated compared to what Cohl came up with. He listened to our concerns, wants and needs and ultimately designed a beautiful pool that went above and beyond our wishes while still meeting our budget.
I think the thing I appreciated the most was Cohl's willingness to let us know if he thought some of our choices would present problems rather than just let us decide without input and possibly wind up unhappy....for instance, we initially had our hearts set on a certain PebbleSheen color but Cohl mentioned that he thought it may be too dark for our tastes....after looking over samples and extensive online research we realized he was right. Ultimately, we wound up selecting a custom color Cohl designed with the PebbleSheen people because he wasn't 100% satisfied with their standard options - and it looks AMAZING.
Also telling: Our next door neighbors are in the process of planning a pool and have an incredibly detailed and fantastic architect's design; they met with other companies and apparently Thunderbird was the only company who pointed out possible (and serious) structural issues - now THAT'S service.
The level of attention was incredible; the time quote was spot on (we were swimming exactly 33 days after the first dig day), we received weekly updates, up-front and completely honest feedback, and any questions were answered within minutes. We felt incredibly comfortable throughout the entire process and will recommend Thunderbird Pools to anyone without hesitation. They've been around for a long time and truly care about their customers. Our pool is everything we wanted and more, and looks even better than we imagined.
Cohl and Lisa made an intimidating process easy, fun and budget-friendly - who could ask for more? Thank you both! :)
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