I went in for a routine teeth cleaning appointment. The Dental Hygienist was very nice and helpful. I briefly saw the Doctor at the end as well. From beginning to end, it was a pleasant experience--and has been the past 3-4 times I have gone. They send you home with a little dental kit (toothbrush, toothpaste and a couple samples). There's also Keurig coffee available in the lobby which is nice for morning appointments.