If I could give this company negative stars I would!!!! This is the worst company I have ever dealt with. A recent work conference required that we use GES to handle our boxes being shipped to and from the hotel... First, they charged $700 to handle (shipping NOT included) 5 boxes, but they did not have the boxes where they were supposed to be on time.... Instead they brought them 3 hours late! Then when we needed to ship the boxes from the hotel, they demanded $700 in payment to coordinate shipping the boxes out, after paying $700 they said it was my responsibility to call FedEx and arrange to pick them up, that they would have nothing to do with it... A total SCAM and a total RIP OFF! Hotel business centers ship boxes to staying guests for free.... I don't know how these people are in business. As an event planner, NEVER EVER USE THIS COMPANY