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| - I'm giving 2 stars because my nails have always been done well, however the service here is horrific.
I'll start by saying the first time I went, I walked in without an appointment and there was nobody in the salon. A gentleman approached me right away and asked what he could do for me, and started my nails. About 5 minutes in, after all of my nails have been sanded down, another woman walks in and says she has an appointment at 1:00pm with Andy (who, was the man who was doing my nails). He asked her if she had called ahead, which she replied yes, and he apologized to me and told me he had an appointment and passed me off to another woman, who happily took and me and continued my nails.
This alone, would not have been an issue, however, 5 minutes later a group walked in and suddenly the entire salon was busy, and all of the nail techs were taken, which caused a huge inconvenience when another woman walked in, again saying she called ahead and had an appointment at 1 (subsequently with the woman who was currently working on my nails). This time however, since all of the techs were busy, there was nobody to pass me off to, which meant she attempted to do both of our nails at once. She rushed the remainder of my manicure and hurriedly put me under the UV lamp and left me to sit there unattended for 15 minutes before another man appeared from the back, half glanced at my nails and then told me how much I owed.
I felt completely neglected, and rushed through my visit. Tho I completely understand that I walked in without an appointment- they could have very easily told me they had 2 appointments coming in and that it would be a wait. I would have happily stayed, or come back in an hour- but they didn't give me that chance. Instead they passed me from person to person.
Figuring that I would be better off with an appointment, a few weeks later when I was due for a fill- my friend and I called ahead and made an appointment for two specific individuals. When we arrived, we signed in and told them we called ahead and had appointments, and were immediately told that the people who we made appointments with were OFF! I asked why we weren't told that when we called, and were given no response. Regardless my friend sat down and right away the gentleman who checked us in started working on her nails. I, however, sat and waited about 15 minutes before any of the other nail techs even acknowledged me. AND, a group of 4 girls came in while I was waiting, WITHOUT an appointment, and were immediately taken- which prompted me to speak up and remind them I had called ahead for an appointment and had been waiting. Finally, one of the techs that we had requested walked through the door ( after they told us he was OFF) and started working on my nails.
All in all the communication here is horrible. I would NOT recommend this Nail Studio for that reason.
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