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| - This review is more about the customer service we received from its staff than anything else.
June 19, 2016, my dog Cooper had his first seizure at Petco Store located at Green Valley Pky. We sent him to the nearest hospital - Sunridge Animal Hospital on Eastern Henderson immediately. We admitted him to a emergency serivice. He was there until next day. They did several tests on him, including Utrasound , blood testing and ect. Dr. Abraham was his doctor at that time. On that day, I provided them Cooper's regular Vet's contact information and they were able to get Cooper's medical history from his regular vet to assist with their diagnosis. After all kinds of testing, the Dr. Abraham told us he was fine and the seizure was caused by anxiety. We paid the hospital around $700 for the service next day on June 20, 2016.
On January 30,2017, we took Cooper to a new animal hospital due to our family relocation. He had a seizure when he was walking into the hospital. The doctor there was able to control him immediately. She asked for his medical history. We told them Cooper had one seizure happened back in June 2016. They reached to Sunridge hospital and ask them to fax his testing results. The front desk lady said they don't have Cooper as their patient. So I called in again. I told the lady my name and my dog's name. She said she cannot find the information. I asked her to try to look for information from other sources. I told her I remembered the date, Dr.'s name and even the credit card I paid for the service. She said, "sorry, ma'am.. I cannot help you. The only way I can search for the information is either by owner's name or your dog's name". I was disappointed by her response. I told her there should be a way to get Cooper's medical record because he was there for sure. I asked her to try again and I told her it would save us $500 for run the testing again. She said, "no..." and she said she cannot find either my name or my pet's name. And she said I must remembered the hospital's name wrong.
I told the lady I don't know how their system works but there should be a way to get Cooper's medical record because I am sure he was there. She said, "no... I cannot". and her tone was so rude and impatient. So we told her we will dispute the credit card charge if they deny that they provided service to my dog. She said go ahead.
"Thank you" Sunridge Animal Hospital so much for wasting another $500 to run the test again. "Thank you" so much for having a "good" internal control system on the medial record of your patients. "Thank you" so much for the "best" customer service. " Thank you" so much for adding me so much pain on top of watching my baby going through a seizure.
Eek!
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