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  • Bank of America customer for a decade until a few months ago. This particular branch is less than warming, as have most of my experiences been with BofA. Granted, not all experiences were bad. The time I went in to close my account the banker was relatively nice, although obviously bored. The last time, today, was after I went in to discuss my recently deceased father's account. (I have been working with another branch - 20th st and Camelback - they are GREAT, friendly, kind people to work with). Without going into more detail, the lady I talked to at the Raintree location was quick to point out how unhelpful they would be since I was no longer an account holder and I had just closed his account. Nor did she want to look into anything or offer any other options than get out and good luck. She was very good a pointing out what I could do if I did have an account with them though and all the hoops I'm going to have to jump through now that I didn't. All with a smile on her face. Condescending customer service. Take your business elsewhere.
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