This was a great experience for me. I needed a decent mattress for my son but didn't want to pay an arm and a leg. I walked in and was greeted by Wayne who was friendly, knowledgeable. And really a pleasure to work with. Not only did he help me as a single mother to not break my budget, but he was educated, which is important to me! It was one of the best customer experiences I've had face to face. The best part is I didn't feel ripped off, and that's a good feeling as a consumer.