| rev:text
| - If I was reviewing strictly on the room I would rate a 3 because the room looked great; however, due to the unprofessional staff on site, Jordan, I didn't stay so I can't say if the bed was the best or if the shower worked so I'm not sure if the room deserves a 5. My husband and I booked originally because the price for their best room was good and we wanted a little "get-away" while he was on vacation and I had some time off work prior to some medical testing. Apparently the hotel doesn't do their own reservations so when I called I was transferred to the "reservation" line. The reservation was completed, I was given a price and told we would pay at check-in. When we checked-in by Matt however, we were told something completely different, that the cost of the room plus $50 would be authorized on our credit card. This wasn't a horrible amount so I didn't dispute it; however, I do keep very close tabs on my credit card and checked the charge later in the afternoon and it didn't match what we were told. The amount was less than what we were told. Most people would just let this go; however, I didn't want to run into a situation where they would run additional charges later when I wasn't expecting it.
My husband had to go to a store close-by and pick up something we forgot and stopped by the front desk to ask. It was apparently shift change from Matt to Jordan but between Matt and Jordan neither could agree on what was being authorized and why. Jordan was very rude and basically telling my husband that he couldn't add even after my it was made very clear the concern was that the authorization was too low and we were very aware of what the charges were supposed to be. Matt then told my husband that apparently the $50 authorization we were advised of for damages is not always $50, "there doesn't seem to be a rhyme a reason and no one seems to know how much or how it works". This explanation didn't really make sense or make me feel better. Why were we told $50 at check-in and now it's "no on knows how much or how it works"? If this company has my credit card information someone better be able to explain the how and why of the amounts they're charging. He was given cards for management who of course weren't there and basically told to scram.
I went down to the front desk and waited behind a couple who were local and came in to book a room for someone coming into the area. I was astonished to hear Jordan tell them (after he ran their credit card) "There are going to be some extra charges on there for incidentals but I don't really know how much or how it works". Really? I usually appreciate transparency but in this case that should have been disclosed PRIOR to charging to card in case they weren't okay with "I don't know how much or how it works", to me that's being professional and respecting your customer. Unfortunately it's very clear that Jordan has never been taught to respect other people and that became even more clear shortly. Yelp does not allow enough space to describe all the unprofessional behavior that followed so I am condescending and describing what I feel others need to be aware of.
I explained to Jordan I was uncomfortable with the "I don't know" explanation my husband was given; however, it became clear that he was not going to be helpful so I requested a receipt showing what was being authorized on my credit card. That was also refused. He had started out with his voice raised and ended practically yelling at me which is beyond unprofessional so I asked him to stop. He also refused stating I was being rude so it was okay for him to be rude to me. I'm not sure why asking a representative of a business to be professional is being rude but since it was apparent that he was not going to be helpful I decided I was wasting my time and there was another guest waiting behind me. As I turned to leave I heard a sarcastic comment so I said "excuse me"? and he yelled "Have a good day" across the lobby. I knew I did not want to deal with him when I checked out the next day so I went back to the front desk and asked when he worked the next day as I didn't want to have to deal with him. I was told "I'm not telling you. You're threatening me now. I'm calling the police and having you removed." Excuse me? I specifically said I don't want to deal with you when I check out, how is that a threat? I sat down on a couch in the lobby and looked for a contact number to reach a general manager and the whole time he's yelling at me across the lobby while there are guests coming in and out. Another employee had walked up to the desk and looked at him in shock but never said anything to Jordan. I was finally able to speak with someone and we were advised that Jordan never called police, we were asked to stay but there was no point in staying.
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