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  • Make your own informed decision. Went to this Bob Evans on a trip to Cleveland. 6 of us waited 30 minutes just before noon today (Saturday) to be seated. A couple of times we were told by the hostess that she was waiting for a group to get up so they could clean the tables, which we had no problem with. The problem started when she says it would just be 2 more minutes while she put the placemats on. Another 10 minutes and we still were not seated because the tables were not being cleaned so we finally spoke up (just then they started wiping the tables and placing the mats). Our salads arrived WITH the meal. One soup (bean) was missing so our server went to check. Finally, a guy came out and said it's an unpopular soup so it was frozen but he would go back and check on it. It finally came out when we were finished eating. The point is the service on this visit was terrible. The food was fine, just bad service. Another manager did offer a discount as he was shocked at what happened. As we were describing our situation to him, the hostess chimed in and then started laughing. (Thank you to that Manager). Very unfortunate for anyone working there that actually tries.
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