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| - Wandered in here during Spring Training when our hotel (where the breakfast buffet is free) had a long wait. It was conveniently located right across the street. When we arrived the place was packed with other baseball fans - so we got in line, ordered an omelette and a breakfast sandwich, along with oj and a mocha. We took our number and sat down to wait. After about fifteen minutes, and seeing others who were behind us in line get their food - we started to get a little nervous. Lo and behold the manager, Susan, approached our table and asked if we were still waiting for food. We told her we were, and she hurried off to find out what was up. Pretty soon she returned with two complimentary scones and our money back for the hot food. She promised it would be right up, and it was there in just a couple more minutes. She came back by to apologize again, and be sure that everything was good.
The food here is okay - the scones were great, the hot food what you would expect from a breakfast bar atmosphere. But everything was hot and fresh, and for the price it's a pretty good deal. What gives them the extra ++ is the customer service. We would have been happy with either a free treat, or even just an apology - but Susan went above and beyond on a day when the place was absolutely slammed with people.
We'll be heading back here in the future - if nothing else for the delicious scones and coffee!!
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