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| - The only reason I gave this restaurant 2 stars is for the Beef Carpaccio. I moved 2500 miles earlier this year and my sister and I did our annual Vegas trip right before. I had been searching for the best beef carpaccio in the city and supposedly, Olives had it.
When we stopped by we found out after inquiring that restaurant hadn't opened yet. When we expressed interest in dining when it did open, no one informed us that there were no reservations and standing in line would be the best thing to insure a patio table (we had made it clear we were hungry and desired to sit outside by the fountains to see the show). Therefore, when we came back, there was a very long line. I wasn't happy and neither was my sister. When I went to speak to the front of house team, they didn't seem at all concerned that they had dropped the ball. I would say that my casual clothing put them off, but first, that shouldn't make a difference. Second, if they are going to do that, they should have been able to discern that although I was dressed casually, I was wearing about $10k in clothing, my clutch, shoes and jewelry.
So we are put onto the patio and things just went downhill from there. Although there were available tables in front right next to the water, we were given the "bad" table, the one right by the server station. The table next to us asked why if there were no reservations why they weren't sat up in the front and were given a BS answer (that the tables were reserved). Considering that they were a nicely dressed young couple, you have to wonder who you have be to be given a good table here. We were ignored for quite a while, even after placing our menus closed in front of us. Once our server did show, he treated us like kids at Christmas who snuck over to the adults' table a year before being called up. I dine at places like this or better on a consistent basis. My choice of casual wear on a long weekend with my sister doesn't change my speech, manners or decorum. None of the high end stores we shopped in while waiting for them to open had an issue with the way we were dressed. If we weren't so hungry, we would have left. I treat everyone no matter what their capacity with dignity and respect. However, being spoken to like we didn't belong by our server was rather disconcerting.
Our food finally arrived and I don't recall what my sister ordered (I'll have to ask her), but I recall that she said it was ok. My beef carpaccio was outstanding. Which makes the experience that much more disappointing.
Midway through our meal, the other tables that were empty started to fill. It was clear that the servers knew a table of elderly people that they placed next to the water. My sister and I had never been there before and after this experience, most likely never will again. Before anyone says that they must of had a reservation, it states on the Bellagio website they don't take reservations for the patio (in fact, when we came back, she again informed me that they don't take reservations).
We wanted dessert, but frankly I wasn't about to spend another dollar in a place that had gone out of its way to treat us the way they had. I shouldn't have to walk around flashing my boyfriend's black card or have him make a call for people to treat us well. It wasn't a birthday, anniversary, etc. we were celebrating, but my sister and I weren't going to see one another for a long time and this was time spent together before my move. We didn't allow it to ruin the rest of our day because we aren't like that, but given that it's a restaurant in the Bellagio, if you can't get even acceptable service here, where can you? My birthday is next month and we are doing our 2015 trip then. I am considering staying at the Bellagio. But the way we were treated at one of its restaurant gives me multiple reasons to rethink that.
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