I come from 3 generations of restaurant owners. My parents owned a Mr.Greeks and I spent a good time of my teen years working there, getting to know the cuisine and the front and back of operations.
I am a huge fan of Its All Grk, first time I had gone to their flagship on queen, I was shocked at how detailed and amazing their food was. I reccomended a ton of people and I always heard positive things in return.
Now as a big fan of this location, I am equally your biggest critic.
When restaurants start to franchise there is always a concern surrounding quality. Will they keep fresh ingredients? Will all their locations be consistent?
Yesterday I went into the location on Dundas and was confused as to what I ate. This wasn't the same chicken dinner I had on queen?!?! Why is the rice different? Why is it over cooked and not drained properly? How come the chicken isn't as marinated as the one on queen? Nothing tasted the same.
This is a prime example of what franchising does tp your business, it displaces priorities, like consistent food and places its emphasis on revenue.
You guys should work harder at keeping all your kitchens the same. Hire better cooks at your other location, you have the potential to do very well, and I am sure you are already, but your food will catch up!
Thank you for bringing amazing tasting Greek food to the GTA! Just wish quality control was more of a thing.