| rev:text
| - Look, if you've got an emergency... I guess it is worth it. I've never patronized for an emergency.
What brought us here is the location and insurance acceptance. 1st visit was two years ago and they messed up BIG but worked hard to get it all corrected and we were out the door.
May 2016 the kid had an appointment. Godparent took my place as I traveled and later learned the kid couldn't be seen because no one had the insurance card. Well, no one made this known with any reminders. Never mind it's on file from our 1st visit.
I contacted management and was far from happy. Move along to 2017, they've changed the policy on being seen with your insurance card in hand that day. Yet, no notice. I asked about it and learned of such.
This is how this place works: think temp agency with a rotating staff. I thought 24 hours is great but not when you're in for routine work and looking for CONSISTENCY.
No consistent office manager.
Front desk clerks and hygienist never know what did what nor when because they have only showed up to complete their 8 hour shift.
Essentially, continuity doesn't exist here. No one ensures files can be followed and no one takes initiative to read before a patient shows.
Honey this is a puppy mill/churning mill.
Arrived for a 1:30p appointment. Checked in at 1:33pm. Called back at 1:58p after others walked in after us and was taken back. Look, I don't care if you're running behind... just say something. We were on the cancel list and got in. Booked the appointment went about life. Days later, ON THE DAY OF the appointment, someone calls to learn if we will show for our appointment in 3 hours?!?!
I was worried something happened or maybe they were running late. Called back. No answer. Called the number called from, no answer. I left a message and emailed saying we'd be in attendance.
No one called back nor replied saying, "Hey. Got your message. Thanks"
All in all, be forewarned and have at it. Cash prices are decent just manage your own expectations.
P.S. More folks should have and offer 24/7 dental and medical practices so you're not working routine stuff in the ER. And, because life happens. This place would be flawless if the operations/service/strategic ops were aligned for efficiency and/or effectiveness.
P.P.S. double check your cleaning.
P.P.P.S. the 2:30p appointment showed early and even announced this. I think she arrived at 2:02p as I wrote this review. She was taken back at 2:09p so I had to update this review. Tf
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