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| - It took four visits to stop a tub leak. The repair ended up being as basic as new stems and new seats.
One of their three faulty repairs caused other damage, and then, in fixing that (at my expense) they severely scratched the handle.
And, to make it even worse, they tried to up sell a new valve and fixtures in the process, saying that was necessary to stop the leak.
As it turned out, they were wrong. All that was needed was a plumber who was willing to take the time to do it right.
The final strike against this company was the lack of customer service. I would be promised one thing by one person, then have that taken away by another, all the while being treated like their inability to fix this was somehow my fault.
I debated about rating them two stars because they eventually did fix the leak, but the lack of integrity (denying damage they caused, some untruths told to me by the "General Manager" in the process, and trying to sell unneeded repairs), the lack of any concern on their part, and the fact that it took four visits to get such a simple repair done make this a one star company.
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