First time visiting a Massage Envy, and I was very, very pleased. The staff on the phone was very friendly and knowledgeable, and answered every question I had asked without hesitation. I scheduled an appointment with no problem, asking me to come in 15 minutes ahead of time to fill out paperwork. When I came to the studio I was greeted with the same friendliness and professionalism. They make sure to ask you what areas you would like to be worked on, and see to it that you are satisfied. Overall the services they provide are top notch, and I'd be happy to come back again.