Okay, my wife makes me come here to get food. Service is good. The food is good. We've had a variety of their sandwiches, soups and salads. But every time I go here I just want to rage. I hate their process. Hate it. If the girl at the front of the line asks me for what I'm getting in my double combo, why can't she write the type of soup on the box instead of just an "S"?
Tonight I told the girl I wanted two "to go" orders with the types of sandwiches soups and salads. Then she tells me to go to the soup section. The SAME girl comes over to the soup section and asks me which soups I want. I just told them to her. Seriously.
Let's move onto the check out. The next person has no idea which is my order and has to ask me again which meal is mine. Three times I have to tell them what I'm having. I pay. I leave. Food good. Service good. Process not good.