I had a horrible experience and will not go there for any type of car service. To avoid disappointment & frustration, I recommend that others look elsewhere for car services.
I took my car in so they could install a remote starter. I already had a lock/unlock function on my key fob but wanted the remote start function. When I got my car back and received my keys, I naturally asked where my lock/unlock functions were on the new key fob. They told me that it would be an extra $40.
The problem is, no one told me that it would be extra to have that function. A good business who cares about their customers would have seen that I had that function on my fob and told me about the charge in order to keep the lock/unlock feature and be happy with the service. Instead, I received an apology. I received no discount. They insist that I pay full price and act like there's nothing they can do about it. Whenever I call them, the manager is always conveniently busy. I live far away and can't call off work just to get this done.
Simple customer service goes a long way; it can make or break a business. They've got a lot to learn about how to rectify their mistakes.