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| - I originally came here on a recommendation from a local friend who had her hair cut by a stylist who's no longer here.
Had highlights, keratin & cut done satisfactorily twice. Then was upset when there were brassy, orange areas in my long hair. Wanted to have Carole, the owner, do it since I'd seen some of her highlight work that was good.
Couldn't fit into her appointment schedule as she was traveling and had Cherry do it. Was dissatisfied with the color & appearance of "zebra" stripes near the scalp as it grew.
I called Carol, who said she'd take a look. She said it looked like 8 week's growth, but checking it she realized it was 4 weeks old.
(Normally lasts 10 weeks between coloring).
I was charged full price (which should have been discounted since it only lasted 4 weeks.
I was happy that Carol was doing it, figuring she'd be the best colorist experience-wise.
But it wasn't...same orange spots scattered through, she left the toner on too long to cover the orange and then the hair was way too dark.
She was busy re-doing another clients highlights while doing mine & must've lost track of time.
She then trimmed my bangs way too short and totally slanted...and, to add insult to injury...told me i had a cowlick & that's what the bang slant was. I'm 68 & have never had a cowlick in my very straight hair in my life!
I called her as soon as I got home and told her again she cut the bangs crooked. I had paid another $145 + tip for what looked like a botched do it yourself at home job. At this point I told her I wanted my money back. Her answer: no, I used product!
Beware of this salon! And Carol Alexander, the owner! Priced higher than the Ballantyne Hotel and sarcastic & sassy to boot!
Sincerely,
Eileen Johnson
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