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  • Was excited to finally be able to try Freshii since I was in Vaughan and don't have one near me. Totally disappointed. From service to food. Only the decor is great. My first time here and the menu is rotating on the screen so I can't see it all. I asked the woman at the counter for a menu. She pointed to the screen. I said yes, but it's rotating so I can't see it all. She handed me a three sided tabletop brochure that had three different menu items on it. The line was getting long behind me so I ordered the chilli salad off the picture which had avocado on it. That plus a drink and tax was $12.14. Wow! Expensive for fast food but I thought ok, there's avocado. Watched my salad being made behind the glass. Watery chili. Romaine lettuce. 7 halves of cherry tomatoes. A spoonful of corn. Spoonful of shredded carrot. A whole handful of green onion which was totally overpowering. And spoonful of cheese. Then she shook the plastic bag the food was in, which totally wilted the lettuce and bruised all the tomatoes. I asked her about the avocado. She said I didn't order it. I said its in the picture. She said, no, extra. I said the young woman at the front desk didn't tell me that she just showed me the picture. The blonde woman who had made my salad pointed behind me to a table along the wall and said next time, check the menu. I was so shocked at the bad customer service I took my food and sat down. I ate the salad. It was ok - not very special. I was very excited about this brand when I read about it. Totally disappointed. And the staff at this location is SO unfriendly that I won't ever come here. And I don't think I'll try another one in Toronto. Too bad. One bad experience made me ai upset, I actually spent these last few minutes posting about it! Thumbs down.
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