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| - I really wanted to love this hospital but I am having to spend the night with my mother because the staff is not very responsive. She is a fall risk and needs to call someone when she has to go to the bathroom and she is on a heavy dose of diuretics. Tonight she waited 45 minutes and no one came. I helped her to the rest room, if I had not been here, she would have gone by herself. The same thing happened the night before and she did go by herself. I want to be very clear that if my mom falls, I will hold this hospital and staff accountable (last night the tech said no one ever told her). Tonight, no one came and the alarm on the bed was not set to go off if she got up. My mom buzzed the desk again to express her unhappiness and tell them she had already been, the Tech came a few minutes after that. When the Tech did come, she spent 5 minutes explaining how busy they are. Perhaps, they are under staffed because of the holiday? My mom has been here since Tuesday and no one has cleaned the bathroom, swept the floor or changed her bed (this is Friday). I had to ask for a clean pad for her to lie on. I have to ask for clean cups and ice. These are not provided routinely? The facility/rooms are very nice, so when you walk in you have high expectations.The doctors are okay and usually come once a day for a few minutes, but it is possible for you to see a different doctor each day (my mom has seen 2 since being in her room). One morning, I called at 6:40 to speak with the night nurse to see how my mom's night was. I was told they did not take calls until after 7, well the night nurse is not on duty after 7 and she was the one who told me I could call and check. The nursing staff are very nice, professional and for the most part helpful. I give Shanita 5 stars. I wish I could rate the hospital higher but they really need to look into how responsive they are when patients call. Everyone wants the best care for their love ones and no patient should have to wait over 30 minutes for whatever it is they need. If she is still here a few more days, I will update this review. Friday's staff was more on point. Someone sweep, still no mops or antibacterial cleaner. Her nurse and tech were great. The Tech (Ann) I believe 5 stars. She helped my mom wash and put her lotion on and bought her ice without having to be asked. She also changed the bed.
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