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| - I ordered a livingsocial.com certificate for window cleaning from Complete Home Services because my son and his family were going to be visiting for Thanksgiving 2013. This was the first time he was visiting since I moved into this home, so I wanted everything to be perfect.
I called to see if they could come before my son's arrival and was thrilled they could accommodate me. We had an unusually brutal winter, and when the window cleaners came out, they decided it was too cold to do the job. The water/cleaning solution was freezing on contact. They came back within the week to do the job and completed it, even though the weather had not let up. I questioned them doing it that day, but they assured me that it was fine.
I pointed out a couple of windows that still looked dirty and was told by Shawn and his partner that if they had to do anything above and beyond squeegeeing the glass, it would cost an additional $10.00. Really? I paid for window cleaning and if you have to actually clean the window I have to pay you more?
Fast forward to last week when we finally had some sunshine. I was mortified when I saw how dirty and streaky the windows were. I called the company and left a VM - my call was returned the next day. I was told that since there was so much time since the job, there was nothing they could do. The person was pretty curt and told me that I could purchase another package for them to come out again. Why would I hire them a 2nd time when I wasn't pleased with the 1st job they did?
Memorial Day weekend was the first three day period of nice weather we've had so far this year to do gardening, putting the screens back in and all of the other chores you put off. They looked worse than I thought. There were dried spots from the cleaning solution on the window sills and I could actually draw into the dirt that didn't come off with a quick squeegee job.
I can assure you the dirt that is on these windows is not from the time that elapsed since the cleaning. I am including pictures for your reference. To be fair, most of the windows were fine - these are the ones we would immediately be looking through - the sliding glass door, kitchen and family room windows. Our bedroom windows, which had the shades and curtains drawn until last week due to the cold, were pretty bad. Our side bedroom window which I asked about when the cleaners were there and the dining room (which we don't use to eat) windows, were horrible.
They have a 100% guarantee on their website. I was told that if I called them within the first couple of weeks they would have come out. The weather was just as bad if not worse in the following weeks, therefore it wouldn't have made a difference anyhow.
I called the company yesterday and left another VM requesting that someone come out in person so that they could see for themselves what a poor job their company had done. I wanted to give them the opportunity to make things right before doing a review. Again, the company returned my call within a day and I was told the same thing. They would not do anything because of the time that had elapsed. I was offered a real deal - the livingsocial.com pricing, even though I didn't have a coupon, so they could come out again. I do not consider this a deal and couldn't believe they weren't interested in seeing what my complaint was. I'm sure if someone saw this in person, they would have apologized to me and cleaned the windows in question.
I would not recommend this company for window cleaning. I did not use any of their other services, however, if it's anything like the work I had done, I wouldn't recommend them for any of those either.
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