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| - Food has always been above average here but the manager here (tall, older man) isn't so friendly! Have a seat, here is why:
Being the techies we are we were excited to see that they had a mobile app now where you can pay your check with Apple Pay! The waiter dropped off the ticket but all we had to do was pull up our table number, check out, and was emailed the receipt fairly quickly.
I then opened the check on the table and noticed a different amount than what I had paid. The waiter simply forgot to add on an extra Coke and did so last minute that it didn't update in the app. I notified the waiter and was thinking all we owed was the extra $3 for the soft drink and would have been fine paying that separately. The waiter went to see what was going on but the manager returned. He started by suggesting possibly doing a second charge on the physical card to see if it actually went through and if I ended up getting charged twice then they'd refund one. I frowned upon that simply because I'm not going to make another large charge on my card just to "see what happens". I pulled up the receipt that was emailed to me by BJ's showing everything I paid for, it was just short the $3 drink.
The manager then sat down next to me at our booth, without asking, to look at my phone. I felt EXTREMELY uncomfortable because there was really no room for him so his arm and leg were brushing right up against mine. It was so unprofessional and a complete invasion of privacy and I shot a horrified look at my boyfriend on the other side. Quickly I showed him the email on my phone hoping he would be satisfied and move away from me, but it was like he had never seen an email like that before...I had to explain that it was sent front BJ's and where it said I used Apple Pay. I even offered to show him my bank account...something I shouldn't have to do or feel that I should defend myself with but we weren't going to be painted as thieves. At this point he was still rudely hovering over my phone I had to obviously turn my phone away so he wouldn't see me entering in my credentials. He finally got the hint and got up to go check to see if it was showing as paid in the system yet.
I pulled up my account and sure enough it was showing as being taken out and pending, it was incredibly awkward once again to have to show a view of my account transactions and prove we were not trying to skip out on the check. Sorry but I'm not going to charge my card again when we have all kinds of proof showing we've paid and we weren't trying to screw anyone over. The manager simply said "well it's not showing as cleared so I'm just going to have to eat the check..." and as I was about to speak he walked off without another word.
We just sat there in silence for a bit as the manager stared at us from the front desk.
Sir...you're not "eating the check" as you passive aggressively stressed to us. You got paid, the money didn't just go into oblivion from my bank account, the BJ email receipt confirmed it, you were just short $3 for the Coke which we were happy to pay for on a different ticket.
The waiter, a kinder soul, came back a few minutes later and I gave him the quick rundown of what happened because I certainly didn't want him getting the blame for the last minute addition. He went back to check the register and BOOM it was now cleared and he said that we were all good. It just took a little time to get updated apparently but the manager clearly lost his cool early and lacked a sense of boundaries with customers.
After an already long day and wanting to just sit down and get a good meal somewhere nice it was a real disappointment to then be hassled for something that was no fault of our own. We were the ones that brought up the issue and asked what we could do to remedy it not expecting the manager and how we'd ultimately get treated. I was just happy to be done with something that could have easily been solved...a measly $3!!! It wasn't that hard.
Will be reaching out to corporate regarding the personal space issue though, an apology from the manager would have been nice at least as we left.
We've come here for many birthdays and get togethers, however this customer experience has left a bad taste in my mouth and won't be recommending this place again.
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