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  • Since Starbucks has several locations at the Charlotte airport, this one is located by gate C 13. When I walked in, there were two people working and no other customers. One employee was standing by the cash register and the other was mopping the floor. I was hoping the person mopping the floor was not the one that was going to be making my drink. But alas, that's what happened. The worst part is she did not bother to stop to wash her hands after having mopped the floor and cleaning floor mats. I immediately brought this to her attention and asked her, kindly, to please wash her hands before she made my drink. To this request she just glared at me and then walked over to the sink before essentially running water over her hands with maybe a little bit of soap for a few seconds. Back to the drink with her dripping wet hands, she made my drink and plastered the lid on it with the palm of her hand. Sliding the drink towards me, she made no apology and stated no thank you. Hygiene and manners are important in a business like Starbucks. These traits were glaringly absent in this case. Because of this, I lost my appetite for that drink and promptly tossed it in the nearest trashcan. In deference to Starbucks, I will be back, at another location. Corporate Starbucks said they would follow up on the hygiene issue.
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