I placed my order online- They didn't have an option for fry or baked Panzo.. but they did for the wings. the store didn't call or email me asking for my option. I assumed it would have been fried but it was baked. I called Customer Service and they told me NOTHING can be done. I feel that is HORRIBLE customer service. I will definitely NOT be purchasing from Ginos's pizza ever again! We threw it out- what a WASTE of my hard earned money!