I was a loyal customer, I even brought my daughters here to wax regularly. The vibe has completely changed. I'm not sure who runs this place anymore. The older, friendly man at the front desk is now gone, replaced by a gentlemen, Michael, that can never get your appointment right. Prices have gone up and customer service (management) has gone down. They've gotten rid of multiple nail techs, including my favorite. I'm glad that I found my girl at her new salon. Sorry Elite Nails, but you've lost my business. You can't justify raising your prices by offering tea